Privacy Policy

Sai ki Family (shown as “Sai Family” on iPhone) is a devotional community app for Sai devotees. It is operated by VPI Limited (“we”, “us”, “our”). We are the data fiduciary for the personal data described in this policy under India's Digital Personal Data Protection Act, 2023.

This policy covers the Sai ki Family mobile app and this website. The website does not use cookies, advertising or analytics.

Account and profile

• Mobile number, used to sign in with an SMS OTP (India) or a 6-digit PIN.
• Name, profile photo, devotee handle and member ID.
• Optional details you choose to add: email address, password, city, state, country, address, pincode, occupation and preferred language.

Passwords and PINs are stored only as salted one-way hashes. We never see or store them in readable form.

Content you create

• Experiences with text, photos, videos, audio and an optional location, plus comments, likes, reposts and bookmarks.
• Events you create, event photos, RSVPs and attendance.
• Directory listings, including business name, contact details, address and map location, plus reviews and enquiries.
• Connection requests, groups, group posts and messages with other devotees.
• Reports you submit and devotees you block.

Sai Assistant

• The questions you type or speak, the text transcript of voice questions, the replies and any feedback you give.
• When you use voice, your audio is streamed for transcription while you speak. We do not keep a recording of your voice questions. We keep the transcript and the reply.

Location

With your permission, and only while you use the app, we use your device location to show nearby events and to fill in the location of an experience, event or listing you are creating. We do not track your location in the background. You can use the app without location access.

Device and usage data

• Push notification token, device model, operating system and app version.
• App interactions such as screens opened and features used, linked to your account ID.
• IP address and technical logs needed to keep the service secure and fix problems.

Data that stays on your device

Your Naam Jap count is stored on your device.

• Create your account, verify your mobile number or email and keep you signed in securely.
• Show your profile and content to other devotees, deliver messages and run events, groups and listings.
• Answer Sai Assistant questions in text and voice, and keep your conversation history so you can continue it.
• Send notifications you have allowed, such as messages, connection requests, event updates and morning guidance.
• Show nearby events and services when you allow location access.
• Review reports, prevent spam, fraud and abuse, and enforce our Terms of Use and Community Guidelines.
• Understand how the app is used so we can fix problems and improve it.
• Comply with Indian law and respond to valid requests from authorities.

We process your data on the basis of the consent you give when you create an account and use features, and for legitimate uses permitted by law, such as complying with legal obligations. You can withdraw consent at any time by deleting your account. Withdrawing consent does not affect processing that took place before.

We do not sell your personal data. We do not show advertising and we do not use your data for targeted advertising.

• Public content: experiences, comments, events, directory listings, reviews, your profile name, photo, city and any location you attach are visible to other Sai ki Family users.
• Videos: experience videos are hosted on YouTube as unlisted videos. They do not appear in YouTube search, but anyone with the link can watch them.
• Groups: group posts are visible to members of the group, and to everyone for public groups.
• Messages: messages are visible to the people in the conversation. Messages are encrypted in transit but are not end-to-end encrypted, so our moderation team may review a message that is reported to us.
• Sai Assistant: your conversations are private to your account. They are processed by the AI and speech providers listed below to produce replies.

We share personal data only with service providers that help us run the app, and only the data they need for that purpose. They are bound by contracts to protect it.

We may also disclose personal data when required by Indian law, a court order or a lawful request from a government agency, to protect the safety of our users or the public, or as part of a merger or transfer of our business, in which case this policy will continue to apply.

Your data is stored and processed in India and in other countries where our service providers operate, such as the United States and the European Union. When data is transferred outside India, we do so in line with the Digital Personal Data Protection Act, 2023 and require providers to protect it.

• We keep your account and content for as long as your account is active.
• Content you delete in the app is removed from public view straight away. Sai Assistant conversations you delete are removed from your history and are permanently erased when you delete your account.
• When you delete your account, your profile, content, connections, messages you sent and Sai Assistant history are deleted from our database immediately. Copies of uploaded media held with our storage and video hosting providers, and backups, are removed within 30 days.
• Where Indian law requires it, we keep limited records, such as security and audit logs, for up to 180 days after an account is deleted, or longer if needed for an ongoing investigation or legal claim.
• One-time passwords and verification codes expire within minutes and are deleted.

We use HTTPS encryption for all data in transit, access controls for our team, hashed passwords and PINs, rate limits on sign-in and Sai Assistant, and secure cloud infrastructure. No internet service can be completely secure. If a personal data breach affects you, we will inform you and the Data Protection Board of India as required by law.

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• Get a summary of the personal data we hold about you and how we use it.
• Correct, complete or update your data. You can edit most profile details in the app.
• Erase your data by deleting your account in the app, or by asking us.
• Withdraw your consent at any time.
• Nominate another person to exercise your rights in case of death or incapacity.
• Raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India.

See Your Privacy Choices for the controls available in the app, and Delete Your Account for deletion steps. To make a request, email vikasahuja1971@gmail.com from the email linked to your account, or include your registered mobile number. We may verify your identity before acting, and we respond within 30 days.

• Microphone and speech recognition: only when you choose to speak a question or dictate a post.
• Photos: only to let you pick photos or videos to upload.
• Location (while using the app): for nearby events and to fill in a location you are adding.
• Notifications: for messages, requests, event updates and morning guidance.

Every permission is optional. You can turn it off at any time in your phone's Settings. The related feature will stop working, but the rest of the app will continue to work.

Sai ki Family is not meant for children under 13, and they must not create an account. Users aged 13 to 17 may use the app only with the consent and supervision of a parent or legal guardian, who accepts this policy on their behalf. We do not show advertising to anyone, and we do not knowingly track or monitor the behaviour of children for advertising. If you believe a child under 13 has an account, or a parent wants to withdraw consent, email vikasahuja1971@gmail.com and we will delete the account. See our Child Safety Standards.

We will update this policy when the app or our practices change, and show the new date at the top of this page. If a change materially affects how we use your data, we will tell you in the app before it takes effect.

VPI Limited
Email: vikasahuja1971@gmail.com

Grievance Officer
Email: vikasahuja1971@gmail.com
We acknowledge grievances within 24 hours and aim to resolve them within 15 days, as required by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.